The Park Hyatt Tokyo has been on my hit list ever since Lost in Translation hit the screens. I was excited for my fourth Park Hyatt suite stay for around-the-world 2016, and the physical layout and spaciousness of the Park Suite King did not disappoint. What was disappointing was the unfriendly staff I experienced on the first night upon arrival. The Park Hyatt Tokyo, like the Olive 8 and Park Hyatt NYC, is located in an office tower with the lobby itself located on the 41st floor.
Per usual, room check-in did not occur at the front desk but rather in the suite. The front desk representative who guided me to my room was cordial albeit not terribly friendly. I try to keep in mind there are cultural differences when I travel, but you know what they say, “90% of communication is non-verbal.” I was asked for my FoundersCard to prove I was eligible for the corporate rate (fairly usual in Asia I’m told). Before leaving the front desk representative explained the breakfast benefit and departed. I opted for the room service of course! The massive amounts of jetlag was building up on me and any further exposure to crowds of people was inadvisable.
The room itself was massive. As you can see from the pictures below, it was basically a home away from home for those of us who live in condominiums. The king-size bed felt like it was actually two queen sized beds put together somehow, very comfortable, but much much larger than the California king I have at home. The decor of the room probably could use a refresh, and looks like something out of the 90s reminding me of Nakatomi Plaza in the original Die Hard movie.
Further complicating matters, when I decided to take a tour of the hotel’s facilities I was met by the spa nazi guarding the entrance. The entire hotel is like a maze, so I was wandering around trying to gain entry into the rooftop pool. I suppose the spa attendant may have thought I was trying to sneak past her and demanded to know my room number. Her tone, demeanor and overall unfriendly barking at me in order to validate I had sufficient amenity privileges was jarring. Sadly to say, I don’t think I have ever felt more unwelcome in a hotel. Upon finding my name on her list she lightened up a bit. I just wanted to take some pictures of the facilities, jeez! Pools are just giant chlorinated excrement anyways, its not like I would actually jump in.
But beyond my bad experiences with those two staff members, I found the remainder of the staff as professional as one would expect albeit a tad chilly. If I return to Tokyo, I would probably check out the Andaz Tokyo Toranomon Hills which is much newer and modern, but unfortunately diamond suite upgrades are ineligible due to the limited amount of suites at the property.
Last modified: January 27, 2017